Refund policy

30-Day Money Back Guarantee | No Restocking Fees | Free Return Shipping on Eligible Items

We want you to love your purchase. If you're not satisfied, we make returns easy, with no restocking fees and free return shipping on most items within 30 days of delivery.

How to Return an Item

1. Email support@patiofever.com with your order number and reason for return.
2. We'll review your request and send a prepaid shipping label if approved.
3. Items must be in original, unused condition and in original packaging.

Return Eligibility

✅ Eligible for Free Returns Within 30 Days of Delivery

• Most items shipped within the contiguous United States
• Items in original, unused, unmodified condition with original packaging

❌ Not Eligible for Return

• Items that have been used, installed, or modified in any way
• Items without original packaging (including shipping pallet, if applicable)
• Made-to-order items (check product page for eligibility)
• Orders shipped to Canada or outside the contiguous United States
• Victory Heaters products
• Fuel purchases

Missed Delivery Appointments

Please only schedule your freight delivery when you are available to receive it. If you miss a scheduled appointment, the freight carrier may begin charging storage fees. These fees will be passed on to you and must be paid before we can release your order for re-delivery. If delivery is not rescheduled within 2 business days, the shipment will be automatically returned to us.

Missed delivery appointments are not eligible for free returns. In these cases, a Standard Return Policy applies and we will issue a refund in the amount of the original order minus inbound and outbound shipping fees, along with any associated missed delivery and/or storage fees.

If you need to reschedule, contact us as soon as possible at support@patiofever.com.

Damaged Items

We strongly encourage you to open and inspect your item immediately upon delivery so we can file a timely claim with the carrier on your behalf.

If Damage is Visible at Delivery

• Write "Damaged" on the freight delivery receipt before signing
• Take photos of the damaged item and packaging with the shipping label visible
• Report the damage to support@patiofever.com within 24 hours of delivery
• Do NOT refuse the shipment, accepting delivery and reporting damage is faster and easier for everyone

If Damage is Discovered After Delivery

• Write "Subject to Concealed Damage" on the delivery receipt when signing
• Open and inspect within 24 hours
• Take photos of both the packaging and the damaged item
• Report to support@patiofever.com within 24 hours
• Keep the item in original packaging until the claim is resolved

As a general rule, do NOT refuse a shipment even if there is visible damage. Accepting delivery and reporting damage is almost always faster and simpler than a refused shipment, which can cause delays and re-delivery charges.

Note About Freight Forwarders

If you use your own freight forwarder or export an item outside the US, Patio Fever is not responsible for damage, replacement, or refund. Do not list Patio Fever on any export documentation.

Patio Fever cannot be held responsible for damage claims reported more than 24 hours after delivery, or where no notation was made on the freight delivery receipt.

We strongly encourage you to schedule your installation after your unit has been delivered and inspected. Patio Fever is not responsible for labor costs or project delays incurred due to receipt of damaged goods.

Cancellations

In-Stock Items

You may cancel your order free of charge within 24 hours of placing it, as long as the order has not been physically shipped.

Pre-Ordered & Backordered Items

You may cancel at any time up until the day the new inventory arrives at the warehouse. Once the order enters the shipping queue, cancellations will be subject to our standard return procedure.

Made-to-Order Items

You may cancel within 24 hours of purchase only. These items are made individually upon order and cannot be cancelled after processing.

All Items

• If your order has been shipped, our standard return procedure applies.
• Refunds will only be issued to the original credit card used when placing your order.

To cancel, email support@patiofever.com.

Refunds

Refunds are issued to your original payment method once we receive and inspect the returned item. Please allow up to 10 business days for your bank to process the credit after we issue the refund. If we cannot refund the original payment method, store credit will be issued for use on PatioFever.com.

Warranty

All products are covered by the manufacturer's warranty. If you receive a defective item, we'll guide you through the warranty claim process and advocate on your behalf. Please note that defective items are handled through the warranty process, not our standard return policy.

• We will submit a warranty claim with the manufacturer on your behalf.
• Manufacturers require basic troubleshooting to diagnose and propose a resolution.
• The manufacturer will repair or replace defective products or parts at their discretion.
• If a replacement is approved, we will assist throughout the process and arrange a prepaid return shipping label for the defective unit.

Processing time of warranty claims will vary depending on the season and availability of parts. Patio Fever is not liable for replacement units or reimbursement of labor costs or project delays due to receipt of defective goods.

For warranty details, refer to the product page or your product manual.