Shipping to Canada and other locations outside the contiguous United States is available at additional cost, calculated at checkout.
As soon as you place your order you will receive an order confirmation email. This means we have received your order and pre-authorized your credit card for the purchase.
Once stock is confirmed, we process your payment and ship within 2-7 business days. If your item is on backorder or unavailable, we'll reach out by email so you can decide whether to wait or cancel.
Note: If you choose to wait for a backordered item, we need to charge your card at that time, as credit card authorizations can only be held for up to 7 days.
You can check your order status here: Order Status
We have no influence over carrier operations and cannot expedite packages once they're in the carrier's system. If you have a deadline, please order early.
Curbside delivery means your item is delivered to the curb at the end of your driveway. It does not include setup, assembly, or removal of packaging.
Need a different delivery option? Contact support@patiofever.com for details.
We'll send tracking information within 1 business day of your order leaving the warehouse. If you haven't received tracking within 8 business days, email support@patiofever.com with your order number.
We strongly encourage you to schedule installation after your unit has been delivered and inspected. Patio Fever is not responsible for labor costs or project delays due to damaged or delayed shipments.
You will be contacted by the freight carrier to schedule a delivery appointment (typically a 3-4 hour window, Monday to Friday, 8am to 5pm). An adult must be present to inspect and sign for the delivery.
Patio Fever cannot be held responsible for damage claims where no notation was made on the delivery receipt, or reported more than 24 hours after delivery.
Yes. You will always have the ability to inspect the outer packaging and notate "upon final inspection" on the BOL. Some drivers may not have time to wait while you unbox everything, but you can always note any concerns before signing.
This depends on the carrier and circumstances. If only one pallet in a multi-pallet delivery is damaged, they may allow you to accept the rest. If accepting partial, notate on the BOL exactly what is damaged, accepted, and refused.
Notate the issue on the BOL and contact support@patiofever.com immediately. You have 24 hours to report missing or wrong items. If reported in time, we will ship replacements or arrange a return.
Please only schedule your freight delivery when you are available to receive it. If you miss a scheduled appointment, the freight carrier may begin charging storage fees. These fees will be passed on to you and must be paid before we can release your order for re-delivery. If delivery is not rescheduled within 2 business days, the shipment will be automatically returned to us. Missed delivery returns are not eligible under our Free Returns Policy.
If you need to reschedule, contact us as soon as possible at support@patiofever.com.
We strongly encourage you to open and inspect your item immediately upon delivery so we can file a timely claim with the carrier on your behalf.
As a general rule, do NOT refuse a shipment even if there is visible damage. Accepting delivery and reporting damage is almost always faster and simpler than a refused shipment, which can cause delays and re-delivery charges.
If you use your own freight forwarder or export an item outside the US, Patio Fever is not responsible for damage, replacement, or refund. Do not list Patio Fever on any export documentation.
If your order is missing any items or parts, notify us within 24 hours of delivery at support@patiofever.com.
If your tracking shows delivered but you haven't received your item, report it to us within 2-7 days of the delivered status. We'll open a claim with the carrier, resolution can take up to 10 days. Patio Fever is not responsible for lost package claims reported outside this window.
To report a lost package, email support@patiofever.com.