If for any reason, you are unsatisfied with your purchase from Patio Fever you may return it in its original condition and packaging within 30 days for a full refund. We'll even pay for return shipping!
FAST, FREE SHIPPING ON ALL ORDERS TO THE CONTINENTAL US
We offer standard free shipping within the Continental US. If you chose our free shipping, expect your order to arrive within 2-12 business days.
We also offer a Priority Shipping service. With this option, many items ship the same day (if ordered by 11am EST, Monday-Friday) and delivery should be expected within 2-7 business days.
Please note that sometimes we experience unusually high demand and run out of stock. If this happens and the item you ordered is unavailable, we will notify you right away and offer you an option to either wait for the item to become available or to cancel your order.
We will also notify you of any changes in the anticipated ship date.
Our smaller, lighter orders (under 62 lbs) will ship via FedEx or UPS Ground. They will be delivered to your door without a signature requirement.
Our larger, heavier items will be shipped freight via a freight carrier like R+L Carriers, Estes, SAIA, FedEx or UPS Freight. These shipments are delivered curbside, a delivery appointment and an adult signature are required to receive the shipment.
Curbside delivery service provides delivery of your item(s) to the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials. Your item will be delivered on a lift gate truck and will be taken off the truck by the delivery driver.
If you need inside delivery, we can arrange it for you at an extra cost. Please contact email@example.com for details.
We have no influence over carrier's operations and we cannot make a package within their system move any quicker. We do not issue refunds if your package is not delivered at the time you want it. If you have a deadline, please order early to avoid disappointment. If you paid for our priority shipping and the item arrived later than 7 business days we will refund you the shipping cost.
Patio Fever is not responsible for any delivery error from the shipping company when the information we have provided is correct. If your package is lost or stolen, we will open a claim with the shipping company and it may take up to 10 days to resolve.
Patio Fever will not be held responsible for any missed delivery appointments. If you have scheduled a delivery appointment with the freight carrier and are not present and available at the scheduled appointment time, you will be responsible for any fees that are incurred as a result, which may include missed delivery and/or storage fees. These fees must be paid in full before we can release your order for re-delivery. If delivery is not rescheduled within 2 business days, the shipment will be automatically returned to us by the carrier. These returns are NOT eligible under our Free Returns Policy. If the unit is returned back to us, we will issue a refund back to your method of payment in the amount of the original order minus inbound and outbound shipping fees, along with any associated missed delivery and/or storage fees.
30 DAY MONEY BACK GUARANTEE - NO RESTOCKING FEES - FREE RETURN SHIPPING*
If you're not satisfied with an item that you purchased from Patio Fever, you can return it within 30 days after delivery for a full refund*, as long as the item is in its original saleable condition and packaging. Items that have been used or modified in any way may not be returned. *Exclusions to our Free Returns Policy are outlined below.
To return an item, submit your request in writing and send it to firstname.lastname@example.org. We will send you a prepaid shipping label and instructions on how to send your item back to us.
The following items may not be returned:
Products which are eligible for parts under manufacturer warranty;
Items that have been used or modified in any way.
Items without the original packaging (including shipping pallet, if applicable).
Any items shipped to Canada.
All Victory Heaters are excluded and are not eligible for return.