Shipping Policy

ORDER CONFIRMATION

As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.

As soon as the stock is confirmed, we process the payment and ship your order within 2-7 business days.

If your item is on backorder or unavailable we will reach out to you via e-mail and you will decide whether to wait for the item to become available or cancel your order.

If you choose to wait for the item, we have to charge your card when the decision is made because we can only keep credit card authorizations in our system for up to 7 days. If the card is not charged within 7 days the order gets automatically canceled.

You can check the status of your order here:Order Status

FAST, FREE SHIPPING TO THE CONTINENTAL US

We offer standard free shipping within the Continental US. If you chose our free shipping, expect your order to arrive within 2-12 business days.

We also offer priority shipping option. With this option, many items the ship same day (if ordered by 11am EST, Monday-Friday) and delivery should be expected within 2-7 business days.

We will also notify you of any changes in the anticipated ship date.

Disclaimer: We have no influence over carrier's operations and we cannot make a package within their system move any quicker. We do not issue refunds if your package is not delivered at the time you want it. If you have a deadline, please order early to avoid disappointment. If you paid for our priority shipping and the item arrived later than 7 business days we will refund you the shipping cost.

Patio Fever is not responsible for any delivery error from the shipping company when the information we have provided is correct. If your package is lost or stolen, we will open a claim with the shipping company and it may take up to 10 days to resolve.

OUR SHIPPING CARRIERS

We will ship your order using the fastest and most reliable method.

Our smaller, lighter orders (under 62 lbs) will ship via FedEx or UPS Ground. They will be delivered to your door without a signature requirement.

Our larger, heavier items will be shipped freight via a freight carrier like R+L Carriers, Estes, SAIA, FedEx or UPS Freight. These shipments are delivered curbside, a delivery appointment and an adult signature are required to receive the shipment.

Curbside delivery service provides delivery of your item(s) to the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials. Your item will be delivered on a lift gate truck and will be taken off the truck by the delivery driver.

If you need inside delivery, we can arrange it for you at an extra cost. Please contact support@patiofever.com for details.

SHIPMENT TRACKING

We will send you tracking information within 1 business day of your order leaving the warehouse to the e-mail address you provided when checking out.

If you do not receive tracking information from us within 8 business days of your order feel free to follow up with us at orders@patiofever.com and make sure to include your order number.

We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.

You can track your shipment here:Shipment Tracking

 

RECEIVING YOUR SHIPMENT


SMALLER PACKAGES SHIPPED FEDEX OR UPS GROUND:

FedEx and UPS Ground do not require a signature and will leave the package in a suitable place near your door.

Please inspect the package immediately and report any damages to support@patiofever.com.

HEAVY, BULKY ORDERS SHIPPED FREIGHT:

As defined by the trucking industry, Home Delivery means "curbside delivery" in a residential area. You may need assistance to move the package indoors or you might unbox the shipment and carry each piece inside individually. 

An adult has to be present at the time of the delivery to inspect the package for damages and sign the delivery receipt.

When your shipment arrives at a nearby terminal, you will be contacted by the freight carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 3-4 hours) between 8:00 am and 5:00 pm, Monday through Friday.

Very Important: Check for Damages before Signing Anything, mark "Damage" on the delivery receipt before signing.

DELIVERY INSTRUCTIONS:

  1. Take a picture of the package before you accept it from the carrier, on or off the truck.
  2. Inspect the box for damages.
  3. Don't rush to sign the delivery receipt:
  • If the item is damaged, write "Damage" on the delivery receipt, then sign.
  • If you didn't have a chance to open the box and thoroughly check, write "Subject to concealed damage" on the delivery receipt, then sign.
  1. Inspect your delivery carefully. Report any damaged or missing items within 24 hours of delivery to support@patiofever.com. Please retain all original packaging (including shipping pallet, if applicable) in the event that a return is required.

Following these steps will protect you in case of any damages and make the process of replacing the damaged and/or missing items much smoother.

Patio Fever cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation about the damage on the freight delivery receipt or if the damage was reported later than 24 hours after delivery.

 


DAMAGES

In the unlikely event that an item you ordered arrives damaged, you may return the item for a replacement or a full refund, as long as youreport the issue within 24 hours and make a note on the freight delivery receipt that the item is damaged.

You will not be responsible for the shipping costs to return or replace the item.

To report damage, take pictures of the damaged item and the box with shipping label clearly visible and email them to us: support@modernblaze.com within 24 hours after delivery. 

Important Note About Deliveries by Freight

We encourage you to take a picture and inspect the packaging of the item before you accept the item from the carrier. It is imperative to make a note on the delivery receipt if you find any irregularities to the packaging prior to the delivery agent leaving. This includes torn shrink wrap, dents and/or tears in packaging, damage to pallet, etc. DO NOT SIGN the delivery slip until items have been inspected. 

  • If the item is damaged, write "Damaged" on the delivery receipt, then sign.
  • If you don't have a chance to open the box and thoroughly check, write "Subject to concealed damage" on the delivery receipt, then sign.

As a general rule of thumb, DO NOT refuse a shipment even if there is damage. In most situations, it is better to accept delivery of your order and allow us to address the problem on location.  Refusing a shipment may cause a delay in the claims process and also result in a re-delivery charge. No goods are returnable for any reason without our authorization. Please report any damages or concerns tosupport@patiofever.com within 24 hours of delivery.

Important Note About Freight Forwarders

If you decide to use your own freight forwarder to ship an item or if you export an item outside the United States yourself or through another carrier, then Modern Blaze will not be responsible for providing any replacement or refund for any damaged or defective items. You should not list Modern Blaze on any export documentation.

Patio Fever cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation about the damage on the freight delivery receipt or if the damage was reported later than 24 hours after delivery. 


MISSING ITEMS

In the unlikely event your order is missing any items or parts, it is essential that you notify us within 24 hours of delivery. To report a missing item, please email support@patiofever.com.

Patio Fever will not be held responsible for any missing item claims received beyond 24 hours.