Incredible construction on the Warming Trends Burners, plates, and covers! The hook-up kit is also very high quality. the window where I was waiting for the shipper to notify me on when the product (custom made) would be ready--other than a 2-5 week estimate given at time of purchase, would have been nice to have an updated sense of when product would ship and arrive for planning purposes. Once it was shipped, I heard right away and the website was updated. so the black box was only the period between order and time of shipping.
Warming Trends makes the highest quality burner that we have come across, and the realism of the flame is likewise unsurpassed. The Crossfire burner is a huge yes.